Network Application Performance Troubleshooting Protocol Analysis -

Cutting Through Opinions - Diagnosing Fact - Providing Resolution™

UPDATE-April 22, 2008: NetScount (Network General) requested that we change our Podcast Series name from "The Sniffer Guy" to something else--because they consider it to be a violation of their Trademark. While we disagree with their legal position, we have chosen not to contest the matter.

So--from this point forward, the Podcast shall be called, "The ROOT Cause"

Root Cause Analysis

During 11 years of troubleshooting high profile network & application performance issues across global enterprises up to 120,000 nodes--Interpath Technologies Corporation developed its specialized Network & Application performance Analysis methodology focused on Root Cause Analysis.

We have helped companies like IBM, ING-Direct & Lucent Technologies find The Root Cause of thier trouble & Resolution for under-performing networks & applications.

Application & Network Performance Analysis requires Protocol Analysis tools, — Sniffer ®, Ethereal ® WireShark ®. However, it adds advanced methodical troubleshooting processes to--standard Protocol Analysis techniques.

Application & Network performance Analysis addresses gathering & interpreting information required for diagnosing & troubleshooting network & application performance problems and discovering the Root Cause of the trouble.

An Application or Network may under-perform for years — Application users & components in different geographical locations — Application possibly multi-tiered.

Different IT departments convinced that the problem is not in their area. "Sniffing" skills alone--are inadequate.

Application & Network performance Analysis encompasses--all aspects of enterprise networking.

Application & Network Performance Analyst needs skills in interviewing, writing & diplomacy.

Interpath means flow of communication between all transaction components — Users, Servers, Switches, Routers, Operating Systems, Security devices, Database Protocol — anything involved in executing a network or application transaction. The Root Cause of trouble can be anywhere along an Interpath.

Troubleshooting all OSI model layers — using tools like Sniffer ®, Ethereal ®, WireShark ® — technical interviews with client Subject Matter Experts and more— Interpath Technologies maps -- how the application moves — between all its components — simultaneously. That is Interpath. Troubleshooting network & application performance is a process, not a tool.

Clear, technical documentation is critical to success.

Interpath Technologies presents results in technical & non-technical formats — including protocol analyzer screen shots, spreadsheets, drawings, narratives — explaining causes of application or network issues.

We provide the platform for all IT teams to agree upon a process of resolution. Our deliverable is factual and incontestable.

Leadership — guidance — project management — diplomacy — have been key components of our success — as well as protocol analysis skills. We coordinate our clients' EngineeringTeams around the world — with our Analysts as focal points & primary diagnosticians.

Server Consolidation or Virtualization frequently creates unexpected results — servers come together — but move away from users or other components.

We diagnose the Root Cause of global network application issues. We often work through bridgecalls, WebEx ® or other remote media — enabling us to work with distributed teams simultaneously regardless of location. We provide on-site Network & Application Performance Analysts as needed--or remote analysis.

Many client's have distributed versions of Sniffer ®, Ethereal ®, WireShark ®, or other Protocol Analysis tools in place. If not, we can provide them — or build them from Open–Source protocol analysis software. Engineers go to training classes to learn troubleshooting or Application Performance Tuning Techniques — receive 5 to 20 days of intense instruction — covering only a fraction of what is required – go back to their companies to solve serious problems – and often fail.

Tools like WireShark ®, Ethereal ® and Sniffer ® were not to blame — you can’t become a Network & Application Performance Analyst in a few weeks. In addition to learning the prerequisite protocol analysis skills or tools like Sniffer ®, Ethereal ® WireShark® — many years of training, practice and experience are needed to learn how to map an Interpath--and create solid testing.

Learning how to handle power tools doesn’t teach you how to build a house. WireShark ®, Ethereal ® Sniffer ® are power tools.

Training in these tools is important — yet inadequate for troubleshooting an enterprise network or application. Learning the OSI model and network protocol tools doesn’t teach you to be a Protocol Analyst or Network & Application Performance Analyst.

Troubleshooting the Root Cause is a science--an art and a field of expertise--not a tool.

For Pricing Information, Click Here.

Legal Information - Trademarks

"Cutting Through Opinions - Diagnosing Fact - Providing Resolution™ " is a Trademark of Intrepath Technologies Corporation

Aironet, Cisco, Cisco IOS, Cisco Systems, Linksys, and a bunch of other names commonly found in the networking industry are registered trademarks of Cisco Systems, Inc. AiroPeek, EtherPeek, TokenPeek, and OmniPeek are trademarks of WildPackets. AirPcap is a trademark of CACE Technologies. Ethereal is a registered trademark of Ethereal, Inc. Linux is a registered trademark of Linus Torvalds. Sniffer, Sniffer Pro, Infinistream Sniffer and NetXray are registered trademarks of Network General-Network Associates-Network General-NetScout. Wireshark and the "fin" logo are registered trademarks of Gerald Combs.

All other trademarks on this site are property of their respective owners.